Support at Six6s
To make your game even more comfortable and safe, we have implemented a 24/7 Six6s support service. At any time, if you encounter a problem or have a question, you can let us know and get free advice. There are several ways to get in touch with us.
You can always send us an email to our official email address – support@six6s.com
Six6s support only responds to this address. Do not take email from third-party sites. You may run into scammers.
If you need help, regardless of the type of problem and its complexity, you can report it to the support team in this way. The waiting time for a response can be up to 24 hours. We process user requests on a first-come, first-served basis. To make our job easier and get a faster response, please follow these tips:
- Send emails only from the email address you provided during registration on the official website or Six6s app;
- If you don’t get a quick response, don’t send new emails. Especially if they are about the same issue. Creating multiple discussion threads can only slow down the issue;
- When sending an email, state the nature of the problem in the subject line. Keep it short. This way we will understand the exact problem you are facing even before the application is considered directly;
- Try to describe all the details and circumstances in as much detail as possible and in one message. If you have screenshots and other additional information that can help us, please provide it;
- Do not respond to emails with news and promotional content. You cannot communicate with Six6s Support through them.
Don’t forget the norms of polite communication. Don’t be rude or insulting to Six6s support. Not only will this not help you resolve the issue faster, but it may also result in your account being blocked for disrespecting the administration.
Online chat
This is a faster way to communicate. If you have a simple problem or a simple question, you can write to us in the chat room. It is available both on the official Six6s website and mobile app. Just launch the chat window and send a message through it. We will try to respond to you as soon as possible.